Privacy Policy

1. Overview & Data Controller

This Privacy Policy outlines how Calmora Guide ("we", "our", or "us"), located in Skopje, North Macedonia, collects, processes, and protects your information when you visit our website or interact with our digital products catalog.

For general website visitors and customer support inquiries, Calmora Guide acts as the Data Controller. For checkout, payment transactions, and invoice generation, our Merchant of Record, Lemon Squeezy LLC, acts as an independent Data Controller for billing data.

2. Information We Collect

We only collect information that is strictly necessary to provide our digital products and assist our customers:

• Direct Contact Data: When you send us an email at lukastefanovski@calmora.guide, we collect your email address and any details you provide in your message to resolve your inquiry.
• Order & Fulfillment Data: When a purchase is completed via Lemon Squeezy, we receive fulfillment details including your email address, customer name, purchased product ID, and order timestamp so we can verify licenses and grant download access.
• Technical Data: Standard server logs, including browser type, operating system, and IP address, collected automatically for server stability and fraud detection.

Notice Regarding Payment Details: We do NOT collect, view, or store full credit card numbers, CVVs, or bank credentials. All financial transactions are processed securely by Lemon Squeezy using encrypted PCI-DSS Level 1 compliant infrastructure.

3. How We Use Your Information

We process your personal information for the following legitimate purposes:

• To deliver instant digital file access, download links, and license confirmation.
• To send essential product updates, bug fixes, or compatibility revisions for templates you have purchased.
• To provide responsive email customer support and troubleshoot technical questions.
• To prevent fraudulent purchases, unauthorized chargebacks, and illegal distribution of our digital assets.
• To comply with applicable European accounting, tax, and legal obligations.

4. Third-Party Service Providers

We partner with reputable industry providers who assist in operating our business under strict confidentiality and data protection standards:

• Lemon Squeezy (Merchant of Record): Processes global payments, verifies fraud protection, calculates VAT/sales taxes, and issues receipts.
• Email & Infrastructure Providers: Used strictly to dispatch order confirmations and respond to customer service correspondence.

5. Cookies & Tracking Technologies

Our website uses minimal, functional cookies necessary for proper navigation, session management, and font rendering. We do not use intrusive third-party advertising cookies or cross-site tracking pixels.

6. Your Rights Under the GDPR

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you possess statutory rights regarding your personal data:

• Right of Access: You may request a copy of any personal data we hold about you.
• Right to Rectification: You may request that inaccurate or incomplete information be corrected.
• Right to Erasure ("Right to be Forgotten"): You may ask us to delete your personal data, subject to statutory record-retention requirements.
• Right to Restrict Processing: You may request restrictions on how we process your information in certain scenarios.
• Right to Data Portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, simply email our privacy team at lukastefanovski@calmora.guide.

7. Data Retention

We retain customer correspondence and digital fulfillment records only for as long as necessary to fulfill licensing rights, provide ongoing customer support, and satisfy applicable statutory tax and accounting retention requirements.

8. Contact Our Data Protection Team

If you have questions, feedback, or concerns regarding this Privacy Policy or our data handling practices, please contact us at: