Refund & Cancellation Policy

1. Nature of Digital Goods

All products sold on Calmora Guide (operated from Skopje, North Macedonia) are non-tangible, digital goods delivered via electronic download immediately upon payment confirmation.

Because digital assets cannot physically be returned or revoked once downloaded, European consumer protection law recognizes that the statutory 14-day right of withdrawal for digital content expires once the digital download or streaming has begun with the consumer's prior express consent.

2. Our 14-Day Defect Resolution Guarantee

Despite the non-returnable nature of digital products, we maintain high engineering and design quality standards. We offer a 14-day defect resolution guarantee from the date of purchase under the following circumstances:

• Corrupted or Inaccessible Files: If a downloaded archive is damaged, corrupted, or cannot be extracted despite following our instructions.
• Missing Assets: If advertised components, master slides, or bonus templates are absent from the product package and cannot be provided by our support team.
• Technical Incompatibility: If a template fails to function as demonstrated within the stated software versions (e.g., standard Figma, Keynote, Canva, or Notion).
• Accidental Duplicate Purchases: If you unintentionally purchased the same product twice within a 48-hour window.

In such cases, our team will first attempt to replace the file or resolve the technical defect within 48 business hours. If we are unable to rectify the issue to your satisfaction, we will issue a full refund.

3. Ineligible Refund Scenarios

We cannot grant refunds in the following situations:

• Change of Mind: Deciding you no longer need the product after having downloaded, unzipped, or accessed the source materials.
• Lack of Required Software: Purchasing a product without having the required software clearly specified on the product page (e.g., purchasing a Figma template without a free Figma account, or purchasing an After Effects pack without compatible video editing software).
• Failure to Download: If you did not download the files because you changed your mind, though the files remain accessible.

4. How to Request a Refund

To submit a refund request or report a product issue, please email our support team directly within 14 days of your purchase:

1. Send an email to: lukastefanovski@calmora.guide
2. Include your Order Number (found on your Lemon Squeezy receipt).
3. Provide a brief explanation or screenshot of the defect, missing file, or technical difficulty encountered.

5. Refund Processing & Payouts

Once your refund request is approved, the transaction is reversed through our authorized Merchant of Record, Lemon Squeezy.

The refund will be credited directly to your original payment method (credit card, Apple Pay, Google Pay, or PayPal). Depending on your financial institution or card issuer, funds typically reflect in your account within 3 to 5 business days.

6. Contact & Business Details